Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If you are not, you may return most items within 30 days of delivery.

Eligibility

• The item must be unused, in its original condition and original packaging.
• Proof of purchase is required.
• Final-sale, personal-care and intimate items cannot be returned once opened.

How to start a return

Email info@shopbroadlinemarket.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before contacting us.

Return shipping

The customer is responsible for return shipping costs, except where the item arrived defective, damaged, or was not the item ordered. In those cases we cover return shipping and replace or refund the item at your choice.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

Damaged or incorrect items

Contact us within 7 days of delivery with photographs of the item and packaging and we will make it right at no cost to you.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped it falls under the return process above.

Broadline Market is operated by GO-OS System Solutions LLC, 9905 S Pennsylvania Ave Ste A, Oklahoma City, OK 73159, USA.