Frequently Asked Questions
How long will my order take?
Orders are processed within 1 to 3 business days, then delivery typically takes 7 to 20 business days. You'll get tracking by email as soon as it ships.
Why does tracking say nothing for a few days?
Tracking often takes 1 to 3 business days to start updating after a label is created. That's normal and doesn't mean anything is wrong.
Where do you ship?
Within the United States only, for now.
Can I return something?
Yes — most items can be returned within 30 days of delivery, unused and in their original packaging. Email us first at info@shopbroadlinemarket.com and we'll send instructions.
Who pays return shipping?
You do, unless the item arrived defective, damaged, or wasn't what you ordered. In those cases we cover it and you choose a replacement or a refund.
My order arrived damaged. What now?
Email us within 7 days with photos of the item and the packaging. We'll replace or refund it at no cost to you.
Can I cancel an order?
Any time before it ships, for a full refund. Once it's shipped, it becomes a return.
Why did my order arrive in several packages?
Items sometimes ship from different places. There's no extra charge to you when that happens.
How do I reach a person?
Email info@shopbroadlinemarket.com. We reply within 1 to 2 business days, Monday to Friday. Please include your order number.